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Megnabytes by Michelle Megna (bio)

Observations on mobility, online ads and e-commerce



eBay Live is going, going, gone

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EBay live is dead.

News came down from eBay that the annual pow-wow of the faithful, eBay Live, held in a different city each year, is being scrapped for smaller gatherings in different cities through out the year.

While the announcement isn't going to affect eBay sellers in a significant way, it bears mentioning because it serves as a stark example of the new direction the company is taking -- and how much things have changed since the first conferences.

The first eBay Live events were awash with eBay fanatics sporting psychedelic wigs, true evangelists who couldn't believe their good fortune -- many quit their day jobs for a life of selling items they were passionate about, collectibles and so on, or just found a successful niche to tap into and were excited to be self-employed.

But the last two eBay Live events, in Chicago in 2008 and in Boston in 2007, were tame in comparison to the earlier hey-days. Attendance and exhibitor participation were both dwindling.

And instead of a buzzing, good-time, networking bash, those conferences were mainly characterized by distress. Disgruntled sellers were in search of answers and information. Many were irate, lots were simply overwhelmed, but they were all reeling from a flurry of policy changes they found hard to incorporate into the day-to-day tasks of running their businesses.

I'm not against change, and I realize that the company couldn't possibly sustain such a happy fan base for years on end. Yet the current make-over from an affordable online flea market to digital liquidator, which certainly makes sense from a business perspective, rings hollow in comparison to the grassroots days of eBay.

Ina Steiner, eBay expert and publisher of AuctionBytes, told me, "I think that not only does the current management want to slash costs where ever possible, I think they just don't see the value in the large community gatherings, and that's a sad reflection on the direction eBay has taken. Over the past 18 months, eBay has eliminated eBay University, fired all the 'pinks,' long-time employees who interacted with users on the discussion board, eliminated television advertising and is moving toward attracting the same retailers and products you can find on other sites. Killing off the annual eBay Live user conference is just one more casualty in the move toward the new eBay.'

"I remember a few years ago when then-CEO Meg Whitman said that integrating Store inventory into the core site had overwhelmed the marketplace with identical, often poorly-priced items that 'diluted the magic of the eBay experience.' Yet that is the very direction eBay has been taking, and whether the current CEO John Donahoe can come up with new magic to bring shoppers in the door remains to be seen --so far, traffic has been declining."

In the blog post announcing the end of eBay Live, Lorrie Norrington, marketplace president, says a 15th anniversary party is planned for 2010 in eBay's hometown, San Jose, "to celebrate everything we've accomplished together."

Here's hoping sellers show up for the celebration.

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4 Comments

WELL WRITTEN said:

Well written article......very well done. Why cant other analysts crystalize the "ebay problem" so well? Why can't they even GRASP what is happening at ebay? They just shrug their shoulders and say "meh, bad economy, that's why they are down"..........eBay is down because its run by people with "degrees" and not people who love the web.

andy said:

Great article, but I'd have to disagree with the part that says it makes sense from a business perspective to transform from an "online flea market to digital liquidator".
Why would it make sense to do something (poorly, I might add) that so many others already do? And along with the 'flea market' types, Ebay has sent many niche sellers packing that were by no means selling 'junk'. Ebay evolved into a venue one could find antiques and collectibles previously found only at high-end auction houses such as Sotheby's or similar.
Ebay was like no other site on earth, and had a very devoted group of sellers which it has recently alienated and all but spit upon.
Ebay deserves whatever it gets as wages for its own short-sighted stupidity.
This is a link to an event that occurred in June '08 in Chicago, the last Ebay Live...and the guy was right- the Ebay speakers didn't have a good response for him.


Marshall said:

The obvious question is why destroy a working business model to try to copy other businesses, and not even do a very good job? Basic marketing dictates that you increase advertising, not eliminate it. The current management at Ebay has to qualify as some of the most incompetent ever, business consultants who never had an original thought in their lives.

Excellent article.

I strongly disagree with the writer's statement that the deliberate degradation of eBay from a viable and mature marketplace to a 'digital liquidator' makes sense from a business perspective.

Parallel development of eBay Express, a good concept hobbled and handicapped by poor workability directly attributable to seller unfriendly mandates from senior management would have allowed eBay to have its cake and eat it too.

Most long time eBay sellers will point to 2005 - 2006 as the period things started to go pear-shaped. By an amazing co-incidence that is exactly the time Meg Whitman's pet, John Donohoe joined eBay as President of eBay Marketplaces.

None of the current mess need have happened had John Donohoe not been so wrapped in the glamor of disruptive innovation and so oblivious to the value of the despised small seller.

The lackluster performance figures from Q4-08 on would seem to validate my position.

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