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Eye of the Needle by David Needle (bio)

Insights from Silicon Valley and beyond



What does Intel know about information overload?

From the, “just what we need, another holiday” files.

Just kidding, it’s not a holiday but a marketing gimmick by Basex to get folks to focus on the problem of information overload — and gimmick or not, that is a worthwhile cause.

The half-day, Information Overload Awareness Day, August 12, is an online event featuring Nathan Zeldes, who Basex Chief Analyst Jonathan Spira describes as the former “Information Overload Czar” at Intel, a Basex client. Attendees will receive an executive summary of the Basex report “Intel’s War Against Information Overload.”

I’ve written about Basex’s efforts several times the past few years. Spira has been banging the drum for some time with detailed analysis of how information overload zaps productivity and now he’s bringing some experts together online to bring better focus to the issue.

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Basex says today knowledge workers lose 25 percent of the work day due to Information Overload and by 2012 the typical knowledge worker will receive hundreds of messages each day via e-mail, IM, text, and social networks (good to know I’m ahead of the curve already)!

Other speakers include Colonel Peter Marksteiner (U.S. Air Force), Christina Randle of Effective Edge and Mark Hurst, author of “Bit Literacy.”

(Image Courtesy of Basex)

Cost is $50, but there’s a cute twist: attendees who promise not to multi-task (i.e. IM, e-mail, or text) during the event will receive a half-price discount. I’ve also been told you can get in for free by entering the code: InternetnewsGuest.

“We have met the enemy and he is us,” Spira told me. “We have to change our behavior.”

While he’s quick to note e-mail is only one of the sources of information overload, he has a particular pet peeve on the misuse or overuse of “reply all” in electronic correspondence.

Thank me later

“I like to call it the butterfly effect, like when the butterfly flaps its wings in Austin, Texas and that eventually leads to a sandstorm in Saudi Arabia,” he says. A common culprit, notes like “Thanks!” that are sent back to group lists.

“Someone always complains when I bring this up in my talks, that they like to thank people,” says Spira. “But you could really get a significant amount of time back and give significant time back to others by resisting the urge to thank people all the time in email, particularly with reply all.”

Spira said Basex was able to review surveys and other internal data at Intel dating back years to develop its 35-page report. He says the chip giant had already collected a huge amount of data before working with Basex and saw the need to create awareness of how one person’s actions impact co-workers.

“My biggest belief is that this is something people don’t realize, how their actions impact others,” says Spira.

Thank you.

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